The Power of Documentation
The Power of Documentation: How to Retain Knowledge through Technical Writing Introduction Many organizations struggle with the challenge of knowledge loss due to lack of proper documentation. When employees who are trained to perform complex technical processes retire or move on, their knowledge and expertise go with them. New employees may struggle to understand the work and the organization may fall behind the competition. The Case of XYZ Digital Widgets To illustrate the impact of knowledge loss, let us take the example of XYZ Digital Widgets, a small software engineering company. For years, the company provided a unique solution to a widespread problem using proprietary software. However, with many of the employees approaching retirement age and the company's documentation process several versions out of date, the knowledge and expertise that fueled the company's success was at risk of walking out the door. Investing in a Culture of Documentation and Knowledge Mana...
